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Exchanges & Returns

Customs Duties & VAT

Please note customers may be required to pay sales tax, VAT, duty and/or customs charges on your purchase with Kulani Kinis. If you are using this website, we will send you parcel on DDP terms and your checkout will show the estimated duties and taxes collected to cover taxes on your shipment.

If you choose to do a refund on your order, we will not be able to refund you the cost of these duties and taxes.

If you experience any difficulties while entering your shipping address during checkout, please email info@kulanikinis.com with your name and full shipping address.

The shipping cost for orders is non refundable.

 

Sale Section 

Thank you for your order but please know we cannot offer exchanges or returns for any pieces purchased from our sale section unless your items are damaged upon receiving them, or they are the not the correct product(s) you ordered.

 

Can I Exchange Or Return My Order?

YES!!! Absolutely you can!

We have a return address in London UK so you can mail it in super fast. For specific countries we offer prepaid labels that can be purchased and printed at home! See details below! If your country is not in this list you will need to find you own postage options.

 

How To Exchange or Return?

 

Start an Exchange/Return

 

Lets Go Through More Of The Details

We accept exchanges and refunds for all of our products however we do have some time restrictions on when you need to contact us by so please keep reading.

We are happy to exchange items for different sizes, prints or styles as long as the below conditions are met. We will cover the cost of shipping your first exchange to you only per each order. 

The shipping cost to return your item to Kulani Kinis for your exchange is at your own expense. Our prices include duties and taxes which are paid to your local government - we cannot refund these should you choose to exchange or refund. 

For an exchange or return to be processed, items must have original tags, labels and hygiene stickers (if applicable) in place and unaltered. Items must not be worn, have any markings/substances on the item or its label and hygiene sticker, and it must not have been washed. Items damaged or permanently stained cannot be refunded or returned. If we receive an item in this condition, we will contact you and advise of this.

If you return 4 or more items in your order for a refund we will unfortunately need to deduct a handling fee of €12 from your refund. This cost is cover our expenses with having to collect your pieces, inspect them and then have them shipped back to Sydney Australia. We hope you understand. Orders that return less than 4 items will not be subject to this charge.

Please note: for all discounted, sale or promotional items sold, purchases are final and exchanges/refunds will not be granted unless your items are damaged upon receiving them, or they are the not the correct product(s) you orderedYou can use our 10% email sign up code and it will not affect your ability to exchange or return!

Swimwear and apparel can be returned or exchanged within 20 days of the date of delivery. We cannot accept exchanges or returns on our headband and scrunchies for hygiene reasons.

 

How do I organise my Exchange/Return?

Please email info@kulanikinis.com and we will provide all of the information you need!

 We have a return address in London UK so you can mail it to us.

 

Available Prepaid Labels For Returns/Exchanges

 

Country Prepaid Label Cost (Euros)
France €9
Germany €9
Italy €9
Spain €9
Netherlands €9
Portugal €9
Sweden €9
Ireland €9
Finland €9
Denamrk €9
Belgium €9
Austria €9
Country Prepaid Label Cost (Euros)
France €9
Germany €9
Italy €9
Spain €9
Netherlands €9
Portugal €9
Sweden €9
Ireland €9
Finland €9
Denamrk €9
Belgium €9
Austria €9

 

Exchanges

We are happy to exchange items for different sizes, prints or styles as long as the above conditions are met. We will cover the cost of shipping your first exchange to you only per each order. 

For an exchange or return to be processed, items must have original tags, labels and hygiene stickers (if applicable) in place and unaltered. Items must not be worn, have any markings/substances on, or have been washed. If your item does not meet these requirements when returned, please note that we will not allow the exchange to occur.

 

Refunds

Refunds will be issued when returned items are received. Please allow 2-3 days for payment to process. You will be reimbursed via the same method you used to pay.

For an exchange or return to be processed, items must have original tags, labels and hygiene stickers (if applicable) in place and unaltered. Items must not be worn, have any markings/substances on, or have been washed. If your item does not meet these requirements when returned, please note that we will charge a handling fee of $20 per item affected and this will automatically be deducted from any refunds issued. 

Please note: refunds exclude original shipping costs. The shipping cost to return your item to Kulani Kinis for your refund is at your own expense and we recommend using a postal service which allows tracking as we are not responsible for items lost in transit. Our prices include duties and taxes which are paid to your local government - we cannot refund these should you choose to exchange or refund. 

If you return 4 or more items in your order for a refund we will unfortunately need to deduct a handling fee of $12 from your refund. This cost is cover our expenses with having to collect your pieces, inspect them and then have them shipped back to Sydney Australia. We hope you understand. Orders that return less than 4 items will not be subject to this charge.

 

Help! I received my order but there is something wrong!

While we hope this never happens, if you do receive an incorrectly sized item or immediately find a manufacturing fault, please contact us at info@kulanikinis and we will help resolve your issue as fast as we can.

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